At ArtPoc.com, we ensure your artwork is delivered safely and on time. Your satisfaction is our priority. We offer a clear and fair return policy to ensure confidence in your purchase.
Shipping Policy
Shipping Costs:
Domestic U.S. shipping: $99 – $159 per order (parcel)
International shipping: Rates vary by destination; calculated at checkout.
Processing & Handling Time:
Orders are processed within 1–2 business days.
Each painting is carefully packaged to ensure safe delivery.
Shipping Methods & Carriers:
We use USPS Priority Mail and FedEx Ground for domestic shipments.
International shipments may use FedEx, DHL, or other reliable carriers.
A tracking number is provided for every shipment.
Estimated Delivery Times:
Domestic U.S.: 5–7 business days after shipment.
International: 7–21 business days, depending on destination and customs processing.
Insurance & Tracking:
All shipments are fully insured.
Tracking information is emailed once your order has shipped.
General Store Policy
We ensure your purchase is delivered in the described condition and according to our shipping schedule.
We work with our clients until full satisfaction is achieved.
If you’re not satisfied, we will resolve the issue according to our return policy and terms outlined here.
Return Window & Conditions:
Returns are accepted within 30 calendar days from the date of delivery.
The buyer is responsible for return shipping costs and a 10% restocking fee.
All returned artwork must:
Be shipped fully insured.
Use the original packaging.
Be in the same condition as when it was received.
Include a tracking number from a reliable carrier.
The buyer is responsible for the item until it is safely received and inspected at our gallery.
Refunds:
Refunds are processed within 5 business days of receiving the returned item.
Refunds are issued minus the original shipping fee and the 10% restocking fee.
Damaged returns will not be accepted. If damage occurs during return shipping, the buyer must file a claim with their shipping provider.
Damaged on Arrival:
If your artwork is damaged upon delivery, please contact us immediately at support@artpoc.com.
We will assist you in coordinating with the shipping insurance provider to file a claim.
Eligibility
Our services are available only to individuals who are 18 years of age or older.
By using our website, you confirm and warrant that you meet this age requirement.
Copyright & Reproduction Rights
All artworks sold on ArtPoc.com are original oil paintings created by reputable artists.
We reserve all rights for reproduction.
Reproductions or custom copies are available upon request and will be accompanied by appropriate documentation identifying them clearly as reproductions.
Certificate of Authenticity & Value
Every purchase includes a Certificate of Authenticity and Current Value at no additional cost.
Each certificate is signed by the artist or a qualified art curator.
Certificates reflect the artwork’s market value at the time of purchase.
Certificates can be downloaded and printed from your account after the transaction.
These documents may be used for insurance, appraisal, or valuation purposes.
Contact Us
If you have any questions or concerns, please reach out:
Email: support@artpoc.com
Website: www.artpoc.com